Refund and Returns Policy

Draft policy for Relish to review before launch.

We want every order to be right. Food is made fresh to order, so we cannot take it back because you changed your mind, but if something is wrong we will put it right quickly.

1. Something wrong with your order

If an item is missing, not what you ordered, or not up to standard, tell us within 2 hours of delivery or collection. WhatsApp us a photo with your order number. We will remake it, send the missing item, or refund that item, whichever you prefer.

2. Deli and grocer items

Unopened, undamaged packaged items may be returned within 5 days with proof of purchase. Chilled and fresh items must be reported on the day you receive them. Products that are faulty or past their date when you receive them are refunded or replaced in line with the Consumer Protection Act.

3. What we cannot refund

• Change-of-mind requests on prepared food once the kitchen has started your order.
• Food that has been mostly eaten, or reported more than 2 hours after hand-over.
• Orders placed through Uber Eats or Mr D: please contact the app, which handles those refunds.

4. Cancelling an order

You can cancel for free until the kitchen starts preparing your order. For scheduled orders, cancel at least 30 minutes before the time you chose. WhatsApp us with your order number.

5. How refunds are paid

Card payments are refunded to the same card and cash payments in cash or by EFT. We process refunds within 3 working days; your bank may take a few more days to show them.

6. Contact

WhatsApp 082 525 5984, call 011 442 4668.